Paycheck protection program (PPP) customer assistance

PPP loans may be forgiven, in whole or in part, if borrowers meet certain requirements. Loan forgiveness is not automatically granted. Borrowers must complete and submit a PPP loan forgiveness application.

For a loan with an original amount of $150,000 or less, you can apply through the SBA PPP Direct Forgiveness portal.

For a loan with an original amount over $150,000, please call the Business Service Center at 877-357-4716 to get started on a paper application. We’re available Monday through Friday from 8 a.m. to 8 p.m. CT, and Saturday from 8 a.m. to 6:30 p.m. CT.

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Eligibility and the covered period

What is the covered period and when does it start?

The covered period is the time during which businesses must incur or pay expenses to be considered for forgiveness. Your covered period starts on the date your PPP loan funds are disbursed and ends on any date of your choosing that is between 8 and 24 weeks from the disbursement date.

What expenses are eligible for forgiveness?

In summary, your loan funds can be used for the following business-related expenses:

What is the pre-COVID reference period?

To determine whether your loan forgiveness amount is subject to reduction due to a decrease in average weekly FTE during your covered period (only applicable to borrowers applying for forgiveness using Form 3508), you must select a pre-COVID reference period to make the necessary comparison. You can choose any of the following:

For each employee, follow the same method that was used to calculate Average FTE on the PPP Schedule A Worksheet.

What is average FTE?


Average FTE is how many full-time equivalency employees you had during the covered period and your chosen reference period. The SBA has determined that 40 hours per week is considered full time for the PPP.

Which employees are to be considered when completing the FTE calculation?

Only compensation for employees whose principal place of residence is the United States is eligible for forgiveness.

Are there exceptions to FTE reductions?

Yes, there are several situations where a reduction in FTE would not be counted against you. These include: